Viasat (Formerly Exede) Satellite Internet Review

Viasat (formerly Exede) has a ton of plans to choose from, and at first glance you may feel overwhelmed. But which plan you can get—and how much you end up paying—depends on where you live.

Some of Viasat's Choice plans are available to a smaller portion of the US. So, depending on where you call home, you might have only a few Viasat internet speeds to choose from.

That said, here's a look at all the Viasat satellite internet plans to give you an idea of what's out there.

No matter which plan you choose, you’ll want to watch out for Viasat’s three-month price hike.

For all of its plans, Viasat jacks up your prices pretty dramatically after your first three months of service. After that, your price locks in for the rest of your two-year contract, but that initial jump is a pain in the wallet.

But we still have to ding Viasat for this—it's one of the worst promotional price periods and worst price hikes we've seen from an internet provider. If not the worst.

Viasat satellite internet is available everywhere in the US—that includes all 50 states. Alaska, we're looking at you.

And while other ISPs tend to cluster their service around big cities, Viasat's satellites can reach rural and remote areas that may not have any other internet service to choose from.

But, like we mentioned, which Viasat plans are available to you depends on your location. The best way to check is to use our zip code search tool below or take a look on the Viasat site.

Depending on how often you use the internet and what you do online, some of Viasat's internet plans might be a better deal than others. Here's what we generally think each amount of Mbps is best for, and we've got a couple more recommended plans below.

• 12 Mbps: Good for one person who uses the internet to browse social media and send emails.
• 25–30 Mbps: Good for two to three people who browse the internet, occasionally stream videos, and play role-play games on the side. This speed can also support a home security system with no cameras.
• 50 Mbps: Good for three to four people who browse the internet, stream video, work from home, and/or game online. These speeds can also support a basic security system with no cameras.
• 100–150 Mbps: Good for up to five people who browse the internet, stream video, work from home, and/or game online. This speed can support a home security system with cameras.

View Viasat Internet Plans | Compare Satellite Internet Providers

Even with the surprise price hike, Viasat’s prices for the speeds and data you get are better than Hughesnet (one of the main satellite internet competitors out there). Hughesnet often charges more per megabit per second than Viasat does.

While both providers technically offer unlimited internet, each service has a cap on high-speed data. After you hit those caps, your speeds crawl to 1–5 Mbps. Viasat's high-speed data cap maxes out at 500 GB while Hughesnet's maxes out at only 200 GB.

So unless you're set with Hughesnet's lower-data-cap plans, Viasat is often the better deal.

For example, let's compare Viasat's Choice 25 Mbps/100 GB plan and Hughesnet's Select 100 GB plan. Viasat offers less download speed and the same data but at an increased price. 

Let's also chat about internet speed for a moment. Sure, 50 Mbps is technically fast enough to stream even in HD, but that doesn't take into account any other connected devices or people that might use your internet too.

We're talking kiddos with tablets, home security systems, dad checking the latest football scores on his cellphone, or your partner streaming The Bachelor while you watch Family Guy reruns in the other room. Not to mention any smart gadgets you have hiding around the corner. (Shhh, don't say "Alexa" or you'll wake her up.)

Bottom line: The more devices and people using your internet, the more data and faster speeds you'll need.

And if you're not sure how much speed you'll need, check out our internet speed guide for help pinpointing just how much download speed you need.

Want to dig around and learn about other rural internet providers? Check out these reviews:

• Hughesnet Satellite Internet Review
• Starlink Satellite Internet Review
• Viasat vs. Hughesnet
• Best Internet Providers
• Best DSL Internet Providers

View Viasat Internet Plans | Compare Satellite Internet Providers

Viasat download speeds range from 12 Mbps all the way to 100 Mbps—what speed you get depends on where you live.

But even with those high-speed plans, Viasat’s still not a great option for certain online activities like gaming, Zoom and video calls, or VPNs. That's because satellite internet has high latency (measured in milliseconds, or ms), which causes what most of us call lag.

That's just the unfortunate truth thanks to the way satellite internet works. It's going to take time for your signal to travel to a satellite sitting 22,200 miles above your house.

Satellite internet isn't known for amazing upload speeds either. In fact, all of Viasat's plans cap out at a slow 3 Mbps upload speed. So if you hope to use your Viasat internet to upload large files or livestream, it's going to be a painfully sluggish experience.

On the bright side, you won’t notice latency or upload speeds as much for slower-speed internet activities, like scrolling through Instagram. Just don’t try to play Fortnite on your Viasat connection.

Viasat’s plans come with unlimited standard data and 100 to 500 GB of high-speed data. That's definitely enough data for any type of internet user.

Let's take a deeper look at Viasat's internet plans data caps.

If you use up all your data on a plan, you can buy more or suffer through the 1990s version of web browsing with download speeds of 1 to 5 Mbps. 

Depending on which plan you have, you'll get 100 GB to 500 GB of data that lets you connect to the internet at (or near) the download speed your plan advertises.

Just make sure to choose the plan with the right data cap for you. If you go past your data threshold (which could be hard to do), your speeds could drop to 1 to 5 Mbps during times when there's a lot of internet traffic. 

If you want to save your data, you can do things to use less data, like stream in standard definition (SD) or use Viasat’s own web browser.

You can also keep track of your data usage using Viasat’s app, which you can download in either the Google Play Store or the Apple App Store.

View Viasat Internet Plans | Compare Satellite Internet Providers

Let’s dig in to Viasat contracts, equipment, and fees.

Viasat internet requires a two-year contract, and some of its fees add up quick

Viasat internet comes with a two-year contract, unless you choose its no-contract option. But beware: To get rid of your Viasat contract, you'll need to fork over $500 up front. (That $500 is also not refundable.) Talk about a hit to the wallet.

If you plan on keeping your internet for at least two years, then we recommend just going with the contract. There’s no need to pay half a grand just to be off the legal hook if you do decide to cancel your service.

Your Viasat internet uses a satellite dish and a modem. A professional technician has to install both those things, and that technician will probably be from a third-party contractor.

As for the equipment price, that depends on whether you choose a monthly lease or a lifetime lease.

• Viasat equipment rental fee: $12.99/mo.
• Lifetime lease price: $299.99 one-time fee

By the way, it would take almost 24 months for the cost of the lifetime lease to make the one-time payment worth it.

But if you can afford the up-front cost, it might be worth it. Especially if you plan to keep your service for longer than two years.

Viasat modem or gateway

You can use your own router with Viasat, or you can grab the ISP's WiFi Gateway. The gateway acts as both a modem and a router, which is great for connecting multiple devices to the internet through Wi-Fi or with an Ethernet cable.

Viasat's gateway also acts as a voice adapter. So if you have Viasat voice service, you don't need an additional adapter connected to your phone. Decluttering? Marie Kondo would be proud.

Viasat satellite internet installation

Plan on the Viasat installation process taking two or three hours. The technician’s exact arrival time can be here or there, so we’d say just take that whole day off if you can.

When the technician gets there, they’ll attach the satellite dish to your roof (or a wall) and make sure it’s pointed in the right direction so it can communicate with the orbiting satellite. Once the technician finishes installing the dish and your modem, you’ll be good to go.

What’s internet without service fees? Here’s a quick look at what fees Viasat might have in store for you.

• Installation fee: $99.99, but if you’re a new Viasat customer, you should ask about free installation
• Late or unreturned equipment fee: $300.00
• Early termination fee: $15.00 per month for every month left on your contract
• Service call fee: $95.00 if a technician needs to visit your home (unless you enroll in EasyCare)
• Dish relocation fee: $200.00 and must be at the same address

If you want to avoid paying the $95 fee for a service visit, you might consider enrolling in the EasyCare program.

EasyCare costs $8.99 a month, and it offers these perks:

• Service calls: No $95 fee for any visits from a technician
• Priority customer support: You'll get access to a special customer support phone number
• Satellite receiver relocation: Need to relocate your dish? You can move it once a year for $95 (normally it costs $200)

Also, if you're a new Viasat customer, your first 90 days of EasyCare are free.

View Viasat Internet Plans | Compare Satellite Internet Providers

While Viasat's advertised speeds stand out among other satellite internet providers, its customer service isn't outstanding. Which is to say internet service providers as a whole have some work to do when it comes to taking care of us.

Viasat didn’t earn a specific rating from the latest American Customer Satisfaction Index (ACSI) report. But we can look at the report’s “All Others” rating to get a general idea of how good (or not good) Viasat’s customer service is.

To put that in a bit of perspective, the lowest-scoring ISP earned 55 out of 100, and the highest-scoring ISP earned 73 out of 100. So that lands Viasat smack-dab in the middle.

If you look up Viasat or even Exede internet reviews (since some of us still refer to it as "Exede"), you'll notice that a lot of Viasat customers aren't happy campers. Many complain they don't get the speed they paid for, among other things.

Jeff from Dubuque, Iowa, got stuck with slow internet on game night. Needless to say, he was frustrated. "Tonight I am trying to watch some college football and I can't even connect to Hulu," he said. "I ran an internet speed test and it says I have 0.23 mbps download speeds. I have run it multiple times and the highest I got is 0.38 mbps."²

If your Viasat internet is sputtering along too, there are a few things you can try to speed things up before you ring up customer service.

If you do need to get a hold of a Viasat service rep, take a peek at these customer service tips before you call. They might help keep you from pulling your hair out.

Here's how you can get a hold of Viasat customer service:

• Viasat customer service phone number: 1-833-242-1877
• Online chat
• Twitter: @ViasatInternet
• Facebook: @GetViasatInternet

To cancel your Viasat service, call customer service at 1-833-242-1877 to tell them you want to cancel your service, return any leased equipment (TRIA and modem), and pay your early termination fee.

Speaking of your early termination fee, you might be in for a rude awakening here. Most Viasat contracts are two years long, and if you cancel before your contract is up, you'll pay $15 for every month left on your contract. Yee-owch.

Summed up, here's what you'll need to do to cancel your Viasat service:

1. Call Viasat customer service at 1-833-242-1877 and tell them you'd like to cancel.
2. Return your leased modem, power cord, and the TRIA off your satellite dish outside within 30 days. (The TRIA looks like a small box that sits inside the dish.) You don't need to return your satellite dish or the mounting brackets. If you don't return your leased equipment within 30 days, you'll be charged $150 for an unreturned modem and $150 for an unreturned TRIA. That's a possible $300 whammy on your wallet.
3. Pay your early termination fee if you canceled before your contract was up. This will cost you $15 for each month left on your service contract.

Viasat is our first choice of satellite internet providers thanks to its fast max speeds of 150 Mbps and large data caps. But that speed and data comes at a high price.

• Prices and plans: Viasat has more speed and more data than some competitors.
• Speed: Viasat's max advertised speed of 100 Mbps is one of the fastest download speeds you can get from satellite internet. But whether you actually get those internet speeds is another story.
• Data caps: You'll get up to unlimited data per billing cycle with Viasat. However, unless you pay for Viasat's most expensive Choice 100 plan with 500 GB of priority data, you might run into slower speeds if you hit that soft data cap. Should speeds ever get too glacial, you can purchase up to 30 GB of extra high-speed data.
• Contracts, equipment, and fees: The price to ditch Viasat's 2-year contract ($500) is a bit outrageous, and fees for installation, dish relocation, and even service calls can add up fast.
• Customer service: No ISP is known for excellent customer service, so take a deep breath before you call your Viasat rep.

We think Viasat is a good fit for the following types of people:

• Anyone who can't get DSL, cable, or fiber internet
• Those who use the internet mainly for email and web browsing

And on the other hand, here's who probably won't like Viasat:

• Anyone sharing internet with a lot of other people
• Families who stream lots of videos, game, or use video chat software like Zoom
• Anyone who can get a DSL plan with fast speeds—or cable or fiber internet

In the end, your Viasat download speeds are probably zippier than dial-up. So keep using those AOL CDs as DIY art installations.

• Choice 12 Mbps/60 GB: $69.99/month,* 12 Mbps download speeds, 60 GB data cap
• Choice 25 Mbps/100 GB: $99.99/month,* Up to 25 Mbps download speeds, 100 GB data cap
• Choice 30 Mbps/150 GB: $149.99/month,* Up to 30 Mbps download speeds, 150 GB data cap
• Choice 30 Mbps/300 GB: $199.99/month,* Up to 30 Mbps download speeds, 300 GB data cap
• Choice 30 Mbps/500 GB: $99.99/month,* Up to 30 Mbps download speeds, 500 GB data cap
• Choice 25 Mbps/60 GB: $69.99/month,* Up to 25 Mbps download speeds, 60 GB data cap
• Choice 50 Mbps/100 GB: $99.99/month,* Up to 50 Mbps download speeds, 100 GB data cap
• Choice 75 Mbps/150 GB: $149.99/month,* Up to 75 Mbps download speeds, 150 GB data cap
• Choice 100 Mbps/300 GB: $199.99/month,* Up to 100 Mbps download speeds, 300 GB data cap
• Choice 100 Mbps/500 GB: $299.99/month,* Up to 100 Mbps download speeds, 500 GB data cap

View Viasat Internet Plans | Compare Satellite Internet Providers

There are only a handful of satellite internet providers that we recommend, including Viasat.

When comparing these providers, we consider:

• Service value (price versus speed and data)
• Availability
• Equipment cost

Viasat probably has a better value than its competitors Hughesnet and Starlink. It has more data than Hughesnet and lower prices than Starlink.

Still have questions about Viasat satellite internet? Let's see if we can help.