Samsung TVs in Australia: Specs, features and pricing compared

As usual, the brand's 2023 roster of TVs can be broken down in two main ways.

The first is by resolution. The Samsung QN90C, Samsung QN85C, Samsung Q60C, Samsung Q70C, Samsung Q80C, Samsung S95C, Samsung S90C and Samsung QE1C are all 4K TVs. That last one is a Samsung.com exclusive. It's very similar to the Q60C, but features a different stand design.

If you're after an 8K model to choose from, you've got only one option in the form of the ultra-exxy Samsung QN900C.

The other way to split things up is by the display technology involved. Every model in the range here is either a Neo QLED, a QLED or OLED TV. Samsung uses letters to indicate which is which at a glance.

If a model has QN in the name, it's Neo QLED. These are Samsung's nicest models, which pair up a high-quality QLED TV with a Mini-LED backlight.

Only got a Q? Then it's a QLED. While these models don't have the superior contrast, colors and blacks available in the OLED and Neo QLED TVs, but they're almost as bright and a lot more affordable.

Meanwhile, S-series models are OLED. Rather than sit at the top of the roster, Samsung's pitch for OLED is that it's a great option for those who have the right low-light environment. In setups with more ambient light, OLED can sometimes struggle with glare but in darker situations it shines in a way that you don't have to be a home entertainment aficionados do appreciate.

For a sense of how Samsung's 2023 TV roster fits together, check out the table below.

For a full breakdown of how Samsung has priced its 2023 Neo QLED 4K TVs in Australia, check out the table below.

If you fancy an 8K model instead, you're going to pay a little bit more than would have for last year's equivalent. Take a look at the table below for a full breakdown of how much one of Samsung’s new 8K TVs is going to cost you.

Samsung also offers a handful of OLED 4K TVs, but they don't come cheap.

It's no longer the apex of the roster, but Samsung's latest QLED TVs are still a good option for those looking to buy on a budget.

These days, the chip inside a given TV is as big a driver of performance and picture quality as the display on the outside and Samsung is no exception.

The biggest difference between 2023's Samsung TV roster and the one that came before it is the new Neural Quantum Processor. This new chip provides better upscaling across both 4K and 8K models by way of 14-bit processing and a refined version of the AI algorithms seen in previous models.

While all of Samsung's new Neo QLED TVs have the same Neural Quantum Processor, the 8K models have access to a slightly enhanced neural network that's used for image processing. That makes some sense since they're going to be working with a lot more pixels than their 4K siblings. Nevertheless, it does complicate the simple story that Samsung is telling here.

Every QLED and Neo QLED runs on the Neural Quantum Processor, but the one in the QN900C is still the best of the bunch.

Colour is another key callout. As opposed to previous models, Samsung's 2023 Neo QLED and QLED TVs have been vetted for colour accuracy by Pantone and (thanks to the Neural Quantum Processor inside them) are capable of zhushing up non-HDR content in real-time.

Last but not least, Samsung's latest lot of living room centrepieces are also kitted out with the same suite of features seen in last year's lineup. That list includes things like Dolby Atmos speakers and Ambient Mode Plus.

For a sense of how each 2023 Samsung TV compares when it comes to features, check out the table below.

Samsung's 2023 TVs run on the same Tizen operating system that powered previous models but incorporate a new Smart Hub platform that promises to bring all of your various apps and content sources under the same digital roof. The underlying idea is to reframe Samsung's Smart TV interface as something that makes it easier to jump back into whatever you want to watch rather than gets in the way of it.

Samsung's 2023 TVs support the following streaming services:

• Netflix
• Disney Plus
• Stan
• Apple TV Plus
• Amazon Prime Video
• YouTube
• ABC iView
• SBS OnDemand
• Hayu
• Shudder
• Paramount Plus
• Tubi
• Samsung TV Plus
• Britbox
• Binge
• Foxtel Now
• Optus Sport
• Kayo
• 9Now
• 10Play
• 7Plus
• Funimation
• AMC Plus
• Acorn TV

In terms of customer support, Samsung ticks all the boxes you would expect given its profile. You can get in contact with the company via email, live chat, a customer support phone line or in person at selected Samsung service locations.

You can contact Samsung Australia's customer support line from 8AM to 8PM every day of the week using the following phone numbers:

• 1300 362 603
• 1300 425 299

In terms of customer satisfaction though, it doesn't fare nearly as well. When it comes to big brands like Samsung and consumer review platforms like ProductReview, TrustPilot and Consumers Affairs, negative experiences tend to rise to the top and that's very much the case here. That said, the reality behind this sordid reputation is a little more complicated than it first appears. Samsung makes a LOT of different products and its very tricky to tease out just how many of these self-reported negative experiences with the company's customer service arm have to do with TVs versus everything else.

Even then though, Samsung's scoring on these platforms isn't all that far off where its rivals like Sony, LG and Hisense sit. If you're looking to get a sense of what a bad customer experience with Samsung can look like, these sites will give you some sense of what to expect. How likely that is to be your experience is another matter entirely.

On top of the usual rights offered under Australian consumer law, Samsung Australia includes a 12-month warranty as standard with any new QLED, OLED, LED, LCD or Plasma TV. That warranty also covers TV accessories, but not remotes (which come with their 6-month warranty).

The company also offers a separate 10-year warranty on QLED TVs that safeguards against burn-in.

In either case, the warranty period for a given Samsung TV (or TV accessory) begins from the date listed on the proof of purchase, so you'll want to hang onto that and any other documentation if you're looking to hedge your bets.

Unless your purchase came with a secondary International Product Warranty, Samsung will only accept warranty claims in the country where you spent your money. For example, you would not be able to claim the warranty through Samsung Australia if you bought a Samsung QN90C 4K TV in the United Kingdom and then moved to Australia a few months after the fact.

As per the warranty itself, Samsung will offer a repair (if possible) or replacement for claims where "the failure to comply with the warranty is not a major failure or a failure of substantial character."

So long as you're still within those 12 months, a Samsung TV warranty can be transferred to a new owner so long as "Samsung is informed in writing within a reasonable time of the sale of the subsequent owner's name and contact details, such notice to be provided to Samsung at www.samsung.com/au"

Still have questions? You can read the full warranty for Samsung TVs on the Samsung Australia website.