Let’s be real: most cell phone companies have sub-par customer service. The industry as a whole needs to step up its game. But that doesn’t mean that we can forgive individual carriers like Mint Mobile for their failures.
Just how does Mint do compared to other phone companies? It’s hard to say for sure, since the company is too small to be on the American Customer Satisfaction Index.1 But third-party review sites, like TrustPilot, have given the company decent rankings.2
Anecdotal reviews from individual customers are not so rosy. There are many complaints about issues with billing, refunds, and promotional offers. So read the fine print before you sign up! That way you know exactly what you're agreeing to cost-wise.
There are also plenty of customer complaints about compatibility. If you plan to bring your own phone, make sure you use Mint’s own compatibility tool to see if it will work on the network before signing up.